SALE TERMS & CONDITIONS
Cement tiles show variation in colors and design; cement tiles will not be identical piece to piece. This is a result of the handmade process and the nature of cement. Mixing tiles from different boxes during setting is suggested to produce a beautiful naturally rich appearance. Details can be seen in a close-up, but will be invisible when installation is completed.
To ensure the best color match, place orders for all quantities to complete the installation, including extras. We highly recommend adding a 10% of extras for any broken pieces during shipping and installation process.
Installation of our products means acceptance and absolutely no returns and/or exchange will be accepted.
Orders policy: After receiving your order, a copy of the sales order form will be sent to you to verify the accuracy and details of the order. This is your opportunity to make any changes before we begin production.
Payment terms: A 50% non-refundable deposit is required for all orders to begin the production. Payment for the remaining balance will be due upon completion of your order and then we will release the shipment. Full payment is required in advance for all strike-off orders.
Order lead times: Your order will proceed to the production area when we have received a signed confirmation of the sale order and your 50% deposit. From this date, most orders will be shipped within our standard 6 to 8 weeks period. No orders will proceed to production until your 50% deposit has been received. Custom orders may take up to 8 to 10 weeks, please always check availability and estimated delivery times. For special designs or colors, please check cost and development lead-time with our office.
Order cancellation policy: Due to the fact that we do not stock inventory of custom designs, we cannot accept order cancellations after production has begun.
Pricing: Original Mission Tile reserves the right to changes its prices, terms and conditions of sale without notice. Due to fuel cost variations, estimated shipping cost can change.
Shipping and handling: We can estimate on the sales order form the shipping charges if need it. You will be billed for the freight cost and any cost that exceed the estimate quotation. We make every effort to make an accurate estimate of shipping cost.
Although we take great care to ensure satisfactory delivery of customer orders, we cannot accept liability for damage during shipment. We do not accept responsibility for lost working time in the unlikely event of a delivery being delayed, or for being incorrect.
Damaged merchandise: All products leave our dock in good condition and properly packed. All claims for damaged and broken merchandise must be made through your carrier. If shipping was arranged through our carrier, you must notified the carrier about the damage, take pictures and notify us immediately to follow up with the claim.
Customer is responsible for the inspection of all material when received, take note if any external damage to the cases, pictures need to be taken and you must notify shipping company immediately after receiving material.
Lawful Ownership: Original Mission Tile retains the lawful own ship of all products until said products are paid for in full.